Spotting Day Part II- or -That's When I Got Loud

Thurs. March 8th was the day I ended up screaming at BioScrip, the pharmacy my insurance company makes me use.  And I absolutely do mean that I screamed on the phone.  Not just difficult.  Not just demanding.  I screamed.  In order for you to understand the screaming, I gotta give you a little back-story.

I was supposed to have my refill on progesterone injections AND suppositories at my doorstep on Wednesday morning. On  Tues afternoon at 2pm, I got phone call from Katie at BioScrip saying they were having trouble filling the order for Progesterone injections.  I told her it's probably because my Doc has adjusted my dosage and I'm now running out before the script says I should.  I gave her my Doc's phone number and she said she would call right away to get the script adjusted so my meds would arrive as planned on Wednesday morning.

On Wednesday afternoon, Hubby got home from work and called me letting me know that there were no meds waiting for me on our doorstep.  I called BioScrip and asked what the deal was.  They said that they got no answer from my Doc's office when they called on Tues. I thought, "That's strange."  (And also wondered why no one had tried to call again the next day, but we'll get to that...  I asked them what time they had called my Doc on Tuesday because my Doc's office is open until 5pm throughout the week.  The woman on the phone said that they called at 5:30pm.  That's when I got loud.  I said, "Well hell no you're not going to get an answer at 5:30 at night.  Why did it take Katie 3 and a half hours to hang up the phone and call my Doc's office?"  The woman had no answer for this one and just kept apologizing.  I told them to make it right and they said that they were going to call my Doc's emergency number, since it was now after 5pm again, and get someone on the phone to OK the new prescription.

About 5 minutes later, my actual Doctor called me on the phone asking what was going on.  I told him that since he'd upped the Progesterone injections, I was running out before the prescription said I should and I needed him to OK the higher dosage so they can get the drugs to me.  He understood and said he just wanted to make sure he'd told them correctly - which he had.

Another 2 minutes after that phone call, I got a phone call back from BioScrip.  Apparently, I was loud enough that the woman sitting next to the woman I was talking to could hear me and had already began calling the Doc's emergency number before I hung up with them.  She told me that they had received the new prescription from my Doc and had 45 minutes to fill it and get it on the truck so it would arrive on Thursday - the day I was officially out of meds.  I thanked them for correcting the problem.

So, fast forward to Thursday afternoon - after the spotting, blood draws, waiting all afternoon to hear that my HCG levels were OK - fast forward through all that.  I get a phone call from Hubby when he got home from work that day to let me know that there were again no drugs waiting for me on the doorstep.  At this point, I think my brains oozed out my ears....

I called BioScrip and was loud from the get-go.  The woman on the phone said she had no idea why they would've tried to fill a prescription with only 45 minutes to get it on the truck the night before.  She kept apologizing that they had not arrived when promised.  I had had enough.  I told her that I didn't want her apologies, I wanted her to fix the problem NOW.  I told her that her apologies were not getting Progesterone into my body.  At this point I was so mad that I forgot I had 3 teens from my Youth Center sitting in my office looking at me.  I asked the woman how her company would like to have a lawsuit when I miscarry because of their blatant negligence.  At this point, I remembered I had 3 teenage girls in my office when their eyes got big and I could see that they'd figured out I was pregnant.  Finally, all the woman could do was say the drugs would arrive on Saturday.  I gave up.  She wasn't doing anything to help me.

That's when Hubby got involved.  He called and asked to speak to a supervisor.  He told the supervisor what was going on - much calmer that I did.  The supervisor filled the order himself and made sure the injections were to arrive Friday morning via overnight services and the suppositories would arrive Saturday via their regular services.  Apparently the suppositories are a compound that has to be made by the Pharmacist and no one had actually put the Pharmacist on notice that those needed to be made.....  We reminded him to mark the packages so that we did not have to sign for them- that they could just be left.  He apologized again and said the problem was taken care of....

Stay tuned....Progesterone injections arrived on Friday.  Suppositories are another whole matter.....