Fast-forward to IVF#3: Doc faxed orders to them on Dec. 23rd. I have a copy of the fax confirmation. I called the pharmacy on Dec. 29th because I hadn't heard from them. They said I wasn't in the system at all and then, after digging, said they'd received the fax that day. LIE! No co-pays had been run and they could not schedule delivery yet. I asked, not entirely nicely, if they were going to have my Lupron on backorder like the previous 2 times. Then the woman gave me some
And that's when my brains oozed out my ears...Just don't even talk if you can't be helpful!
I asked her to get the paperwork to whatever division needs it - that I had to have the Lupron by Jan 6th - and that's all there is to it. She told me that she'd forward it on and I should call back on January 2nd in the afternoon.
Oh gosh!!!! Don't they know this is already a stressful time??
ReplyDeleteGrrrrrrrrrrrrrrrrrrrrr! How did u not jump through the phone line and scratch her eyes out! Don't want to hear excuses, just solutions I say! Hope it's sorted or heads should roll..
ReplyDeleteOMG. That is awful!
ReplyDeleteAll I can say is that is CRAP!! We're lucky that the pharmacy we use is extremely sensitive to fertility needs. My husband handles all of the communication with them, and they're a on first-name basis now!
ReplyDeleteI'm so glad that we have found each others' blogs. =)