Wednesday, January 4, 2012

Getting Drugs Should Not Be This Difficult!

Let me bring you up to speed:  I have to use this certain pharmacy per my insurance company.  They have a history of not being able to find my prescription for about a week after it's actually faxed to them....which leads to cutting it close when it's time to take my meds.  More often than not, they are on backorder.  One time, they had to have a courier bring me my meds less than 12 hours before I was supposed to take the 1st shot.  Long story short, I don't have much faith in them.

Fast-forward to IVF#3:  Doc faxed orders to them on Dec. 23rd.  I have a copy of the fax confirmation.  I called the pharmacy on Dec. 29th because I hadn't heard from them.  They said I wasn't in the system at all and then, after digging, said they'd received the fax that day.  LIE!  No co-pays had been run and they could not schedule delivery yet.  I asked, not entirely nicely, if they were going to have my Lupron on backorder like the previous 2 times.  Then the woman gave me some crap story about being the end of the year and having many orders to fill and she couldn't say whether it'd be in stock when the insurance division ran my co-pays.

And that's when my brains oozed out my ears...Just don't even talk if you can't be helpful!

I asked her to get the paperwork to whatever division needs it - that I had to have the Lupron by Jan 6th - and that's all there is to it.  She told me that she'd forward it on and I should call back on January 2nd in the afternoon.


  1. Oh gosh!!!! Don't they know this is already a stressful time??

  2. Grrrrrrrrrrrrrrrrrrrrr! How did u not jump through the phone line and scratch her eyes out! Don't want to hear excuses, just solutions I say! Hope it's sorted or heads should roll..

  3. All I can say is that is CRAP!! We're lucky that the pharmacy we use is extremely sensitive to fertility needs. My husband handles all of the communication with them, and they're a on first-name basis now!

    I'm so glad that we have found each others' blogs. =)